Question 1

What does OpenSign replace?

Accepted Answer

OpenSign replaces the usual stack of a Square or Clover card-reader, a separate inventory tool, a loyalty add-on, and a disconnected Shopify or Wix store. The register, stock counts, member pricing, and your storefront all read from one catalog, so a sale at the counter updates what shoppers see online.

Question 2

Is OpenSign a Square, Clover, or Shopify POS alternative?

Accepted Answer

Yes. Independent retailers search for Square alternatives, Clover alternatives, and Shopify POS alternatives when they need live inventory, loyalty, and a white-label online store. OpenSign is built for that job. Compare side by side at getopensign.com/compare, including Lightspeed Retail and ECRS CATAPULT for grocery.

Question 3

Can I run more than one store?

Accepted Answer

Yes. OpenSign is built for owners running two or more locations or brands — for example a market and a flower shop. Each store keeps its own inventory and staff, while loyalty members, reporting, and carts can follow the customer between stores.

Question 4

How much does OpenSign cost?

Accepted Answer

Start with a $1 trial at getopensign.com/start: you pay one dollar today, get 14 days of full Software on your real store, then Software auto-renews at $99 per location per month unless you cancel in Stripe or email support before day 15. Growth is $199 per location per month, and fully managed cloud is $399 per location per month. A one-time $2,000 launch package covers branding, catalog import, hardware configuration, and staff training.

Question 5

Do you take a percentage of my sales?

Accepted Answer

No. OpenSign takes 0% of your sales. Flat subscription only. Card processors (e.g. Stripe) still charge their own fees. Setting up your web store is super simple.

Question 6

Is OpenSign worth the price if my team is still learning a new POS?

Accepted Answer

Most owners are ringing real sales within the first hour on the free plan. Paid plans include a 30-day money-back guarantee, so you can run your actual catalog and lanes before you commit. If you want hands-on help, the launch package covers import, hardware, and a live training session.

Question 7

How does total cost compare to Square plus Shopify plus a loyalty app?

Accepted Answer

Square, Shopify, and loyalty add-ons are usually billed separately and do not share one inventory catalog. OpenSign publishes one per-location price that includes register, live inventory, loyalty on Growth, and your storefront — most multi-store owners pay less than their stacked tools once they add a second location or loyalty tier.

Question 8

We only have one small shop — is this more software than we need?

Accepted Answer

Start on the free plan or Software ($99 per location) for register, inventory, and online store without loyalty complexity. Move to Growth when you add a second store or want member pricing — you do not have to buy the full stack on day one.

Question 9

Why pay for Growth instead of Software on multiple stores?

Accepted Answer

Growth adds shared loyalty, member pricing, and promo codes across locations — the features multi-store owners were already paying for as separate apps. If customers shop at more than one of your stores, Growth is usually cheaper than duplicating loyalty and pricing rules per location.

Question 10

What is the difference between buying the software and managed cloud?

Accepted Answer

With Software and Growth you run OpenSign yourself. With Managed cloud, BrandMatchGrowth hosts and operates the infrastructure for you: hosting, backups, security updates, monitoring, and incident response are included, so your team only has to use the register.

Question 11

Which payment processors does OpenSign support?

Accepted Answer

Stripe is supported out of the box for in-store and online payments, including Stripe Terminal (Tap to Pay on compatible phones, WisePOS and Bluetooth readers, and server-driven collection at pickup desks). Moneris and Helcim are supported for merchants who already have Canadian processing relationships, so you can keep your existing rates.

Question 12

Can I use Tap to Pay on an iPhone or Android instead of a separate card reader?

Accepted Answer

Yes. The OpenSign mobile register app supports Stripe Tap to Pay on compatible devices — customers tap their card or phone on yours. You can also pair physical Stripe Terminal readers or use the web register Terminal tender. The app can run as a full POS, a terminal-only lane for pickups, or both.

Question 13

Can the storefront and customer display use my own branding?

Accepted Answer

Yes. The customer-facing display, receipts, and online store are white-label. Your logo, colours, and store information drive the whole experience — shoppers see your brand, not a payment vendor's.

Question 14

Can OpenSign identify produce and unbarcoded items with a camera?

Accepted Answer

Yes. Pair an overhead optical camera or high-resolution web camera with OpenSign camera intake on the register or mobile app. AI can recognize multiple unbarcoded items on a scale or counter at once and add price-by-weight or catalog profiles to the cart — so cashiers skip manual searches for produce, deli, and bulk inventory.

Question 15

Does OpenSign support a dual-screen customer display?

Accepted Answer

Yes. OpenSign includes a customer-facing display that mirrors the live cart in real time. On desktop, the Electron POS shell opens a second monitor automatically. Shoppers see items as they are rung, loyalty savings, and payment prompts — building trust without a full checkout replacement.

Question 16

Can I add the online store to my existing WordPress or Wix site?

Accepted Answer

Yes. OpenSign hosts a shop page for each store. In Online store settings you copy an iframe or a short script snippet and paste it into a WordPress Custom HTML block, a Wix Embed, or any site builder that accepts HTML. Shoppers browse and check out in the embed while inventory and the register stay in sync.

Question 17

How long does setup take?

Accepted Answer

Web store setup is super simple — most single-location shops can self-serve to a first sale in under an hour using the setup wizard. Multi-store rollouts with catalog import, label printing, and staff training typically go live within a few days on the launch package.

Question 18

Can I try OpenSign before paying?

Accepted Answer

Yes. Use the interactive register demo on this page for a sandbox tutorial with no card. When you are ready for your own live store, start the $1 trial at getopensign.com/start — 14 days of full Software, then $99 per location per month unless you cancel.

Question 19

Do you offer an API for custom storefronts or apps?

Accepted Answer

Yes. OpenSign publishes developer docs at getopensign.com/developers covering the storefront SDK (@retailedge/storefront), carts, loyalty, checkout, Stripe Terminal (mobile register and StaffTerminalCollectPanel for pickup), and register concepts. Sandbox credentials are issued to approved partners — secrets and infrastructure details stay private.